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Energy & Water Ombidsman SA (EWOSA) Energy & Water Ombidsman SA (EWOSA)

Sorry — We can only help with energy and water complaints for properties in South Australia.

If your property is in another state or territory, please contact the right Ombudsman service:

New South Wales: ewon.com.au
Queensland: ewoq.com.au
Victoria: ewov.com.au
Western Australia: energyandwater.ombudsman.wa.gov.au
Tasmania: energyombudsman.tas.gov.au
ACT: acat.act.gov.au
Northern Territory: ombudsman.nt.gov.au

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Need immediate help?

If your service has been disconnected or restricted:

  • During business hours (Mon–Fri, 8:30 am – 5:00 pm): Call us on 1800 665 565.
  • Outside business hours: Please contact your provider directly. Find your provider’s contact details. Call us on 1800 665 565.

How would you like to proceed?

Please contact your provider first

We want to make sure your provider has the chance to resolve the problem with you directly.

Before we can review your complaint, you’ll need to contact them.

If you submit your complaint now without doing this, we’ll keep your details but may need to refer you back to your provider.

How would you like to continue?

Step 1 of 4 - Start

Problems with your electricity, gas, or water provider? We can help.

Please complete this form to get started.

The information you give us will help us understand your problem and how we can best support you.

In many cases, we will need to share your details with your energy or water provider. This often helps fix the problem faster, especially if a senior staff member can step in. If this happens, they may contact you directly.

If we need more information from you, we will contact you using the details you provide.

Read our privacy policy to learn how we protect and use your personal information.

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Any information you have entered so far will be lost.

Confirm Submission

By submitting this form, you authorise the Energy & Water Ombudsman SA (EWOSA) to review your complaint against the specified energy or water provider.

You also authorise EWOSA to:

  • Share your information, including sensitive information, with other parties, consultants, or external organisations if reasonably necessary to handle the complaint and as permitted or required by law.
  • Refer your complaint to another organisation or dispute resolution service if EWOSA decides it is appropriate.

For more details:

  • Read our Privacy Policy to learn how we manage your information and your privacy rights.
  • View our complaint handling process.

The Energy and Water Ombudsman SA handles your personal information in line with the Privacy Act 1988 and collect only what we need to manage your complaint. See our Privacy Policy.
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